Unlock Innovation - Talk to a Stranger
Barbra Carlisle • April 17, 2025
Why talking to strangers is good for innovative thinking
Introduction
Going down to London a couple of weeks ago I was looking forward to putting on a good podcast and ignoring everything and everyone around me. That is until a woman, Melanie, came and plonked down next to me, with her pile of papers and her phone ringing.
Once she had taken the call, she smiled at me, I smiled back and this led to a 2 and half hour conversation on all things from professional development to managing long distant relationships.
I got off the train more energised, connected and ready for the day than if I had stuck my headphones in.
We arranged to meet for a coffee back in Liverpool.
Why am I telling you this?
Because in business, we often talk about the importance of networks and collaboration—but what if some of the most transformative insights come not from your inner circle, but from a stranger on a train, a chance encounter at a conference, or a casual conversation over coffee?
The Research
A recent UK study from the University of Essex (Sandstrom et al., 2022) showed that small talk with strangers can significantly improve mood, empathy, and creativity. More importantly, these fleeting interactions often lead to the sharing of ideas that would otherwise remain siloed. In a time when innovation and agility are everything, this matters.
Another UK study by Nesta (2019) on innovation diffusion found that ideas spread faster in communities where “weak ties” are strong—those acquaintances and peripheral connections that sit just outside our usual networks. They introduce novelty and challenge groupthink, something every CEO navigating complexity should pay attention to.
The Leadership Lens
When I work with CEOs, those in peer networks always value that outside in perspective, a fresh set of eyes. When I interviewed Tom Morgan for The Unlikely Executive Podcast he highlighted the power of talking to absolute strangers. His stranger was on the side of a soccer pitch. Showing that real breakthroughs can happen when you put down your guard and just share what your thoughts and ideas are.
The 5 Voices framework reminds us that each person has a unique voice—and when we only surround ourselves with people who speak “like us,” we lose access to vital perspectives.
When leaders only stay within their trusted circle, something important is lost. You may protect consistency and control (a strength of the Guardian), but you risk missing the unexpected insight that could change everything. Often, it’s the Creative or Connector in the room who first sees the value in an offhand comment or a half-formed idea. These seemingly small conversations—ones we often don’t prioritise—are where innovation is born.”
The Call
So here’s an invitation: be deliberate about bumping into brilliance. Attend a meet-up that’s outside your industry. Talk to a stranger, say hello as a starter! This method was used by Mel Robbins to great effect when she moved home and is outlined in her brilliant book Let Them.
Most of all, create cultures where your team talks beyond their silos too. You might be surprised by where the next big idea comes from—and who it comes from.
Curious what kind of conversations might unlock new thinking for you as a leader? Let’s talk. barbra@gleecoaching.com
There is no getting away from it we need to be agile and lead through change - it is constant!
Newsflash - Leading is not Managing! Why the Distinction Matters For years, many professionals, myself included, assumed that leadership and management were one and the same. After all, both involve guiding people and achieving goals. But in today’s dynamic and complex business environment, understanding the difference between leadership and management is essential. At Glee Coaching, we help individuals and organisations harness the power of both disciplines to drive performance, engagement, and long-term success. What Is Leadership? Leadership is about vision, influence, and transformation. It’s the ability to inspire others, create a compelling future, and guide people toward shared goals even in the face of uncertainty. As John C. Maxwell famously said, “Leadership is influence, nothing more, nothing less.” Leaders focus on: Setting direction rather than controlling outcomes Inspiring trust rather than demanding compliance Fostering innovation rather than maintaining the status quo Research from Harvard Business Review highlights that the best leaders are those who can move beyond titles and focus on action engaging in behaviours that inspire, align, and mobilise others. These leaders are not just visionaries; they are catalysts for change. What Is Management? Management, on the other hand, is about structure, execution, and consistency. It ensures that systems run smoothly, resources are used efficiently, and objectives are met on time and within budget. Peter Drucker, the father of modern management, once said: “Management is doing things right; leadership is doing the right things.” Managers excel at: Planning and organising Monitoring performance Solving problems and mitigating risks Gallup showed that managers are the single biggest factor in employee engagement, accounting for up to 70% of the variance in team engagement levels. This means that effective management isn’t just operational it is foundational to team morale and productivity. Leadership vs. Management: A Strategic Balance Rather than viewing leadership and management as opposing forces, I tend to think of them as complementary disciplines. The most effective professionals know when to lead and when to manage. A helpful rule of thumb I use is that Leaders should be 80% strategic and 20% tactical while Managers should be 80% tactical and 20% strategic. This balance is echoed in a 15-year study by HBR contributor James R. Bailey, who found that the most successful executives blend both leadership and management behaviours adapting fluidly to the needs of their teams and organisations. Issues that my coaching clients bring tend to be around the perceived need of leaders to sit in the transactional tactical doer space. Why You Need Both in Today’s Workplace In a world of hybrid teams, rapid innovation, and constant change, organisations need people who can: Lead with purpose and authenticity Build high-performing, collaborative teams Manage complexity with confidence and agility Gallup’s global engagement data shows that when managers are disengaged, team performance suffers dramatically. Conversely, when leaders are purpose-driven and aligned with their values, they inspire greater commitment and resilience across the organisation. If you're curious about how coaching can support this development, explore our What Is Coaching page . How Glee Coaching Can Help At Glee Coaching, we offer tailored leadership and management development programmes that help you: Discover your authentic leadership style Strengthen your management toolkit Navigate the transition from manager to leader (or vice versa) Build confidence, clarity, and capability Whether you're stepping into your first leadership role or refining your executive presence, we are here to support your journey. Call to Action Ready to explore your leadership potential or refine your management style? 👉 Visit our programmes to discover programmes designed for impact or call Barbra
